WhiteSight

Nu Colombia’s Three-Product Approach to Credit Inclusion

Three cards, one credit access problem

Colombia has high financial account penetration, but access to credit remains limited. While 96.3% of adults have a financial product, only 35.5% have access to formal credit, leaving a 47 percentage point gap between savings and credit access.

An infographic titled "Cracking the Credit Code in Colombia" by Whitesight, illustrating the country's credit access gap, the impact of informal street lending (gota-a-gota), and Nu's three-card solution (Standard Card, NuControl Subscription Card, and Secured Card) with their respective customer benefits and approval rates.

Nu Colombia 📔

Behind Nu Colombia’s rise is a carefully sequenced playbook: start with credit, expand approvals through product design, build deposits, and reduce funding costs over time. WhiteSight’s report maps the strategy behind its position as Colombia’s #1 net credit card issuer since 2022.
Report

The constraint is partly structural. Colombia’s interest rate cap limits how lenders can price higher-risk borrowers, pushing many excluded customers toward informal street lending, known as gota-a-gota. Around 11 million Colombians borrow from these lenders, often at extremely high effective APRs.

Nu Colombia is addressing the gap with a three-card strategy. Its standard credit card gives customers fee-free access to formal credit, while NuControl offers a subscription-based alternative for users who may otherwise rely on informal lenders. The secured card creates an entry point for customers with limited or no credit history, using collateral to reduce risk and build a path toward unsecured lending.

The approach shows how Nubank is adapting its credit model to local market constraints. Rather than treating credit access as a single product problem, Nu Colombia is building a ladder: entry-level access, controlled credit, and collateral-backed approval. For customers, that means a route into formal credit. For Nubank, it creates a more flexible way to grow lending while managing risk.

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