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Here’s what you’ll get to know from the 30-page report:
Since its inception in 2014, Starling Bank has made waves in the banking world as a digital disruptor, catering to retail customers tired of traditional banking methods. As one of the fastest-growing banks in the UK, it has made remarkable progress since obtaining its UK banking licence in 2016, gaining full regulation from the FCA and PRA, and launching its mobile app in 2017.
With over 3.6 million customers, capturing 9.4% and over 2.4% of the SME and retail current account market, respectively, within six years, Starling now aims to transcend the challenger fintech space and compete in the big bank arena. We explore the pivotal moments of its journey as it endeavours to build itself as a credible “grownup” bank.
Starling’s journey unfolds through a series of pivotal events shaping its visionary path:
What really matters to us is some of our values, and one of our values is ‘do the right thing’. It means doing the right thing for our customers and our wider stakeholders. And that sort of emphasis pays back in so many ways. Because we put so much effort into making things very convenient for our own people, they go the extra mile to serve our customers.
Anne Boden, Founder of Starling Bank
Starling has achieved significant milestones so far, and its ambitious vision of becoming a mature bank while preserving customer trust propels its ongoing growth. Although it has successfully established operations in prominent UK cities like London, Cardiff, Southampton, and Manchester, there’s still untapped potential outside these main hubs. Furthermore, Starling’s SaaS subsidiary, Engine, offers a vast global opportunity for exploration and expansion.
Moreover, the recent change in leadership, with Anne Boden stepping down as CEO and CFO John Mountain taking the helm temporarily, adds an intriguing element to Starling’s future. The coming months will be pivotal in observing this ‘succession’ and its impact on Starling’s trajectory.